Orders
Do you have a Refund, Return & Exchange Policy?
Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges
I entered in the wrong shipping address. How can I change it?
If you have yet to submit your order for processing then you can simply edit your order to include the correct shipping address. If your order has been submitted we can only change a shipping address before the order has been processed by our fulfillment team. All orders are held for 1 hour after payment is received to allow for modification. After this time we cannot guarantee we can intercept your order.
Once your order has shipped we have no control over the destination.
We can make the following modifications to your order:
- Shipping address change
- Substitute a product
- Remove a product
- Add a product
- Cancel order
To modify an order please contact us via whatsapp.
What if I receive a wrong, missing or defective item?
Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).
I did not receive an order confirmation email?
It is possible your email was entered incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.
Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.
What if I’m not satisfied with my order?
We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.
Payments
What payment methods do you offer?
We support payments with Interac e-Transfer and cryptocurrencies (Bitcoin, altcoins). For US customers we accept payment through Zelle and Apple Cash.
How do I send payment?
We provide payment instructions on the checkout page and via email when you checkout. If you have any additional questions please contact us.
Can I pay with PayPal?
Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy, PayPal has made a willful choice to not work with the majority of bulk chemical vendors. While some smaller vendors in and out of our industry are able to offer PayPal, it is only because they have not triggered PayPal’s internal audit thresholds. We encourage additional questions or feedback regarding this policy to be directed towards PayPal’s customer support team.
Can I pay by Western Union or MoneyGram?
Unfortunately we cannot accept Western Union or MoneyGram.
Do you accept prepaid debit cards like Greendot?
Unfortunately we do not.
Why is payment so complicated?
We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an oligopoly of entrenched interests. Our products are considered “high risk” and it is not possible to use a retail payments processor like PayPal, or credit cads.
Imagine a world where to pay your friend $10, you have to give some middle-man $10, he takes $1 for himself, puts $1 in a box “for safety” and one week later gives us $8. Every now and then the middle man runs off with the money. That is the gist of the high risk payments industry.
The truth is more complex, with more fees, more middle-men and more headache. For this reason and others we encourage you to learn about cryptocurrencies which allow you full control over what you can or can’t do with your money. You can read more about paying with Bitcoin on our Bitcoin beginner’s guide
What currency are your prices denominated in?
Our checkout prices are denominated in CAD ($). Prices may be displayed in your local currency if our multi-currency system is enabled.
Shipping
Do you have a Shipping & Returns Policy?
Yes, you can find our shipping and returns policy here:
Shipping & Returns
Do you ship to my country?
We ship only to the US and Canada.
Where do you ship from?
We ship from Ontario Canada.
Please review our shipping policies for more details about estimated shipping times:
Shipping Policy
How much does shipping cost?
This depends on the courier, service and destination you select. The easiest way to determine shipping cost would be to add products to your cart and go to the checkout page.
Do you offer free shipping?
Yes, we offer free shipping on Canada orders over $300. Some products do not qualify for free shipping due to special shipping requirements. This will be noted on the product page.
When does my package ship?
Your order should ship within 1-2 business days. If there is an issue we will notify you.
Please review our shipping policies for more details about estimated shipping times:
Shipping Policy
Why hasn’t my order shipped after 3 business days?
Typically if there is an issue we will notify you. If not please contact us.
Large & Special Orders:
Large and special orders may require additional processing, we will notify you within 3 business days if this is the case.
How long does delivery take?
Please review the following page for estimated delivery times:
Shipping & Returns
What does the package look like, is it discrete?
Our packaging is non-descript and there are no markings that suggest the contents. The shipping label does not mention us.
We use plain shipping materials including padded envelopes, mailer boxes, zip lock bags.
Will I receive a tracking number?
Yes we will send you a tracking number as soon as the order ships within 1-3 business days and provide regular email updates on the tracking status from then on.
What if my package tracking stops updating?
All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately. Once adequately verified we will ship a replacement.